2011-03-15 02:06:15
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Nokia Academy Senior Trainer (Тренер) редактировать
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Город: Екатеринбург
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Раздел: Консалтинг, тренинги
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Заработная плата: 35000 - 37000 РУБ
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Пол: не имеет значения
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Название предприятия:
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Образование:
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Возраст: Любой
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Дополнительные сведения:
Работодатель Verridian, ООО "Верридиан" (Екатеринбург) предлагает вакансию на должность Nokia Academy Senior Trainer (Тренер). Зарплата 1221 - 1290 USD. Опыт работы 2-3 года. Образование высшее.
General
Introduction to Nokia Academy
Nokia Academy is an integrated program designed to develop the competencies of the retail
reps who sell Nokia products & services at point-of-purchase (POP)‚ as well as to
systematically evaluate and develop the competencies of Nokia Field Force and Nokia
Academy trainers. This is to:
Deliver shopper satisfaction through personalized experiences designed to meet theshopper's specific needs‚ as 72% of shoppers decide which handset to purchase at
POP.
Connect these retail reps to Nokia‚ making sure that they are motivated torecommend and sell Nokia products & services and able to deliver experiences which
meet shoppers' needs‚ as 53% of shoppers are impacted by sales reps
Create a sustainable competitive advantage for Nokia with our FF in terms ofcompetency and motivation allowing them to focus efforts on retail outlets that have
highest volume/value sales opportunity.
Deliver value to channel partners through tailored programs that increase thecompetency and proficiency of their retail reps to sell Nokia products & services.
Function description / Purpose
As a Nokia Academy Trainer (level B) you will use your training and presentation skills to
advise our retail representatives / Field Force and promoters on how to sell Nokia's products
and services.
Geographical radius
You will deliver training in your country of residence.
Reports to
You will report to the Trainer Manager of your organization.
Tasks
1. Deliver training
1.1. you provide training sessions to level C trainers‚ FF and promoters
1.2. You provide product‚ sales and potentially other soft skills trainings to retail
representatives. During training sessions‚ you teach retail reps how they can use
their Nokia knowledge to help the client find the product which suits their needs.
1.3. You make your training sessions interesting and appealing by sharing relevant
experiences and examples.
1.4. You provide hands-on exercises to increase the learning yield.
1.5. You adapt the exercises and the activities to maximize the learning yield.
1.6. You encourage the learners by giving them feedback on their progress.
2. Represent Nokia during your assignments
2.1. you embody Nokia values throughout your actions
2.2. you comply with Nokia guidelines
3. Perform administrative tasks
3.1. you collect and dispatch training documents
Trainer Job Profile
File: NA_Trainer_Job_Profile page: 2 / 2
Key Performance Indicators
Number of training days per training audience On time delivery of the scheduled training activities Number of Nokia Academy knowledge quizzes passed (12/year) Participant feedback score (80% <= 4 / on a scale of 6) Number of trainings received Self-evaluation (annual) Observation with training plan‚ interview and special feedback (annual/bi-annual)Required skills & competences
♦ Selling skills
o You successfully apply the Nokia way of selling
o You translate Nokia knowledge into consumer needs/benefits/experiences
o You use demonstrations as a powerful selling tool
o You match the correct product/service based on a thorough analysis
o You use a variety of closing techniques
♦ Training skills
o You have instructional design skills to structure a learning environment that supports
learning of different types of topics (hard and soft skills)
o You can adapt your training method or technique to the situational requirements
o You can create and maintain a good learning atmosphere/climate
o You master multiple methods to activate people in your training sessions
o You can give clear guidance and instructions on how to conduct hands-on exercises
o You can easily adapt learning activities without losing sight of the common learning
objective
♦ Communication skills
o You are an active listener and possess good questioning skills
o You understand the value of sharing real world examples‚ cases and experiences as
part of your training
o You explain technical concepts without using "techy" terminology.
o You can engage people and you can maintain a high level of interactivity during the
training sessions
♦ Other qualities
o You are passionate and you are eager to learn and grow in terms of skills‚ knowledge
and attitudes
o You are a team player and you are aware of cultural differences
o You cope well with a fast changing and high pressure working environment
o You focus on priorities
o You are proactive and take initiative
o You set goals and objectives and translate them into action
o You posses a strong interest towards mobile businesses/industry
o You are very thorough and accurate in your administration
o You master the English language
o You are also flexible‚ self-directed‚ diplomatic‚ energetic‚ creative‚ collaborative‚
analytical‚ modest and IT literate
Experience gained / individual portfolio
The person we are looking for has a minimum of 2-3 years of training experience. He/she has
a broad experience in blended training methods. He/she works or has worked in the
telecommunications sector. Having worked in a retail shop as a sales representative is an
advantage. Proven experience in sales training is an asset on your CV.
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Опубликовано 2011-03-15 02:06:15
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