Engagement Consultant , Senior Program/Project Ma

• Key Technology Services Consulting activities on Global, European, Middle East and Africa level, member of a global business team;
• Customer facing, develop and maintain excellent relationships and communication with key customers as well as guiding and supporting customer service and operation groups on best means to maximise customer satisfaction;
• Pro active Global / EMEA deals Project Management;
• Participation in development of regional and global goals & objectives;
• Strategic planning and management of the business together with Account Teams and Sales;
• Negotiate best conditions on all offers and recurring business including pricing.
• Identification of potential new business for HP, renewal of existing business;
• Enforce opportunity generation/ qualification / deal shaping ;
• Generate and monitor resource/capacity planning ;
• Solution and Finance Expert;
• Contributor to the profitable growth of TS organization and the company.

• Management of pre-sales and sales activities in big scaled international projects on
Global, European, Middle East and Africa level;
• Generate/Implement new projects to follow the company strategy;
• Work with peers in other regions to ensure global consistency of policies and processes Complex Deals co- ordination with Engagement & Pursuit Management- EMEA/Global
customized service opportunities with significant Customer Support revenue;
• Design and continually improve processes and procedures to meet service delivery requirements using an ITIL-based framework;
• Multiple products, businesses, services management in different projects;
TS Management of building and support of datacenters, delivery of server , storage
technology, end- user workspace services, multivendor equipments support, networking
systems and solutions, middleware concepts, IT security, web technologies, Storage/SAN
management, data, warehousing, internet, intranet, portal technologies;
• Management of Requests for Information, Quotation, Proposal Responses (RFI, RFQ, RFP Responses);
• Create technical budgets, allocates resources, and determine schedules;
• Financial and contractual management;
• Weekly, Monthly and annual analysis of key customer and product line trends, variances, etc and development of corrective actions for major variances.

• Coordinated program management within the VIVACOM (BTC) business strategy, decision making – key decisions throughout the project lifecycle;
• Coordination with development and exploitation of Informational Technologies, IT services and implementation in VIVACOM (BTC) according to the procedures, politics and the good practice of providing IT services;
• Project definition, initiation, planning from starting till finishing point;
• Managing product delivery according to the set-up customer expectations and requirements in the project;
• Resources and Capacity planning;
• Identify resistance and performance gaps, and work to develop and implement corrective actions, work with project teams to integrate change management activities into the overall project plan;
• Change Management and Quality Management;
• Financial, profitability pricing and costing analysis;
• Project management according the standards of PMI and PRINCE 2 methodologies
• Manage the project against the agreed plan and provide and update weekly project status and research based reports to the project sponsor.

• Quality planning, assurance, control and monitoring according to quality standards;
• Customer satisfaction management- understanding, evaluating, defining and managing
expectations, initiation and management of company quality policies, procedures and guidelines, quality audits, EN - ISO 9001:2000 standard and quality control.

• Product and Project Management for a specific telecommunication project for
Globul – Cosmote Group Cosmo Bulgaria Mobile Telecommunication Company;
www.globul.bg
• Plan purchases plan contracting, procurement records management,
contracts administration, performance reporting, managing stock levels and supervising
products’ availability in the warehouses, assistance in production process of pre-paid
and post-paid packages for mobile communication.

Professional Qualification: Master of International Economics
Specification Transnational and Multinational Business and Companies,
International Trade Relations, Marketing